Policies
Clear, structured terms for seamless B2B operations across the Andaman Islands
Terms & Conditions
Applicable to all bookings and services operated across the Andaman Islands.
1. General Terms
- Agreement upon booking confirmation binds both parties.
- Applicable to all services (hotels, transport, ferries, activities).
- We reserve the right to modify services if required, with prior intimation.
2. Booking & Confirmation
- Subject to availability at the time of booking.
- Confirmed only after receipt of advance payment.
- Written confirmation (email/voucher) is mandatory for validity.
- Rates may change before confirmation; we will notify.
3. Payment Terms
- Advance required to block services (amount specified in quotation).
- Balance payment before arrival or as agreed.
- Accepted modes: Bank transfer, UPI, credit card (fees may apply).
- Non-payment by due date may lead to auto‑cancellation.
4. Pricing & Inclusions
- Based on selected services and mentioned in quotation.
- Subject to seasonal variation (peak vs. lean).
- Final inclusions as per confirmation voucher.
5. Ferry & Transport Disclaimer
- Schedules subject to change by operators/weather.
- Weather dependency – we assist with alternate arrangements.
- Vehicle allocation as per group size; upgrades subject to availability.
6. Hotel Policy Disclaimer
- Standard check‑in 12:00/14:00, check‑out 10:00/12:00.
- Room category subject to availability at check‑in.
- Early check‑in not guaranteed; can be requested.
- In case of unavailability, similar or higher category hotel provided.
7. Force Majeure
- Weather issues, ferry disruptions, government restrictions, natural events beyond our control. We assist but no liability.
8. Guest Responsibilities
- Valid ID proof mandatory for all guests.
- Compliance with local laws and property rules.
- Guests liable for any damage caused to property/vehicle.
9. B2B Confidentiality Clause
- We operate strictly as a backend DMC.
- No direct client interaction; agent retains full ownership.
- We maintain complete confidentiality of partner data.
10. Liability Limitation
- We act as coordinator; not liable for third-party failures (hotels, ferries).
- Compensation limited to the value of affected service.
11. Jurisdiction
- All disputes subject to jurisdiction of Port Blair, Andaman & Nicobar Islands.
12. Amendments
- We reserve the right to update these terms anytime; latest version on website applies.
Privacy Policy
How we collect, use, and protect partner and client information.
1. Introduction
- We are committed to protecting your data.
- This policy applies to website users, partners, and their clients.
2. Information We Collect
- Name, company details, email, phone.
- Booking details, travel information, preferences.
- GST number, billing address.
3. How We Use Information
- Processing bookings and payments.
- Communication regarding itineraries, changes, updates.
- Operational coordination with hotels, transporters, ferry operators.
- Improving our services and partner experience.
4. Data Sharing Policy
- Shared only with: hotels, transport providers, ferry operators (necessary for services).
- We do not sell or misuse partner or client data.
5. Data Protection
- Secure systems, limited access to authorised personnel only.
- We take reasonable measures to prevent misuse.
6. Cookies & Website Tracking
- Basic analytics for user experience improvement.
- No personal data collected through cookies without consent.
7. Third‑Party Links
- Our website may contain links to external sites. We are not responsible for their privacy practices.
8. User Rights
- You may request access, update, or deletion of your data.
- Contact us for any data‑related requests.
9. Consent
- By using our website and services, you consent to this privacy policy.
10. Updates to Policy
- We may update this policy occasionally. The latest version is always on our website.
Cancellation Policy
Applicable to all bookings across the Andaman Islands.
1. General Policy
- Cancellation must be received in writing (email).
- Applicable from the date we receive your request.
2. Cancellation Charges (Standard)
- 30+ days before travel: minimal charges (supplier‑based deduction, if any).
- 15–30 days: 25% – 50% of total booking value (depending on services).
- 7–15 days: 50% – 75% retention.
- Less than 7 days: 75% – 100% cancellation fee.
- No Show: 100% cancellation.
*Exact percentage depends on hotel/ferry policies at the time.
3. Peak Season Policy
- During festive periods (Diwali, Christmas, New Year, etc.) many hotels have non‑refundable bookings. Cancellation rules will be advised at confirmation.
4. Hotel Cancellation Rules
- As per individual hotel policy. Some properties may have stricter terms (non‑refundable).
5. Ferry Cancellation
- Subject to operator rules. Private ferries may charge 50–100% close to departure.
- Government ferry tickets are often non‑refundable once issued.
6. Refund Process
- Refunds processed after receiving confirmation from suppliers.
- Timeline: typically 7–14 working days, but may vary based on vendor.
- Refund mode: same as payment method or bank transfer.
7. Force Majeure
- In case of weather disruptions, ferry cancellations, government restrictions, etc., refunds depend on vendor policies. We assist but are not liable for non‑refundable components.
8. Amendment Policy
- Date changes may be treated as cancellation + new booking, subject to availability.
- Amendments requested within 15 days may incur charges.
9. Final Authority
- Company decision is final in case of disputes.
B2B partners: Cancellation charges will be communicated at the time of quotation. We aim for fair and transparent policies.
These policies reflect our commitment to structured, reliable B2B operations. For any clarification, please contact our partner support team.